The Foundation Coffee House Keychain

If you are unsatisfied with your online coffee purchase from The Foundation Coffeehouse for any reason, please contact us at info@thefoundationhuntsville.com within 14 days of receiving your delivery. In your initial inquiry, please include your name, order ID, the items you would like to return or replace and the reason for the return or replacement.

Please allow 1-3 business days for us to review your return inquiry. If you qualify for a return or replacement, a representative will provide you with instructions on how to return your unused item(s) in order to receive a refund or replacement.

To receive a full refund, all unused product(s) must be returned, unopened and in the original packaging, at the customer’s expense. Please include your original order ID in the return shipment, which allows us to recognize your return when it arrives at our facility.

Once a return shipment has been received, inspected, and approved, we will contact you via email and issue a full refund for the returned items minus any discounts, promotional codes, or coupons that were used at the time of purchase. All refunds are exclusive of shipping costs, which are non-refundable. All refunds will be issued to the original form of payment used at the time of purchase.

Orders are prepared, packed and shipped (for in-stock items) within 2-3 business days of orders being placed through www.thefoundationhuntsville.com.

For orders shipped using Standard Shipping*, please allow 5-7 business days for Standard Delivery once your order has shipped from our facility and been processed by the carrier. Orders may arrive sooner than the Standard Delivery date range and tracking information will be sent via email after packaging and processing at our facility is complete. Please allow up to 48 hours for your tracking link to become active. Shipping speeds are based on carrier transit times and do not include processing and handling times.